Frequently Asked Questions
Quick answers about ordering, paying, delivery and returns. Can't find yours? Ask us below.
Ordering
How do I place an order?
Add products to your bag, go to checkout and enter your name, phone number and delivery address. We send a verification code by SMS to confirm your number, then you choose how to pay. You don't need to create a password.
Can I cancel or change my order?
Yes, before it ships. Call us or open a support ticket as soon as you can and we'll cancel or change it at no cost. After the parcel is with the courier, please see our returns policy.
Do you confirm orders before sending them?
Yes. Every order is confirmed by phone or SMS first, so we can check the address and the product with you.
Payment
Which payment methods do you accept?
Cash on delivery anywhere in Bangladesh, bKash, and Bangla QR. Choose the one you prefer at checkout.
How does Bangla QR payment work?
At checkout you scan the QR code with your bank or wallet app and pay the exact amount shown. Once our team has checked the payment, your order moves on to packing.
Is it safe to pay with bKash on your website?
Yes. The payment happens on bKash's own secure page. We never see or store your bKash PIN.
Delivery
Where do you deliver?
To all 64 districts of Bangladesh through trusted courier partners. We don't ship internationally.
How long does delivery take?
After your order is confirmed, inside Dhaka usually 1–2 working days and outside Dhaka 2–5 working days. Holidays and bad weather can cause delays.
How much is delivery?
It depends on whether you are inside or outside Dhaka. You see the exact charge at checkout before you place the order.
How can I track my order?
Once your parcel is with the courier we text you the tracking number. You can also check the status any time on the Track Your Order page.
Returns and Warranty
Can I return a product?
Yes, if you received the wrong product, it arrived damaged or faulty, or it doesn't match its description. Tell us within 3 days of delivery and keep the original box and accessories.
How do refunds work?
After we receive and check the product, we offer a replacement or a refund. Refunds go back by bKash or bank transfer within 7 working days of approval.
Do your products have a warranty?
Products that carry a brand or seller warranty show the warranty period on their product page. To claim, open a support ticket with your order number and a short video or description of the problem.
About Us
Are your products genuine?
Yes. We source from renowned brands so every gadget is authentic and built to standard.
Do you have a physical store?
Yes, at 150/8, Uttar Vashantek, Dhaka Cantonment, Dhaka-1206. We're open Saturday to Thursday 9 AM to 6 PM and Friday 2 PM to 6 PM. Call ahead and we'll have your order ready for pickup.