Returns & Refunds

When You Can Return

• You received the wrong product.
• The product is damaged or has a manufacturing defect on arrival.
• The product doesn't match its description on our website.

Tell us within 3 days of delivery by opening a support ticket or calling us.

Conditions

• Keep the original box, accessories, manuals and gifts.
• The product must not show physical damage, water damage or misuse.
• Earphones and other hygiene items can only be returned if they are faulty.

How Refunds Work

After we receive and check the product, we offer a replacement or a refund. Refunds go back by bKash or bank transfer within 7 working days of approval. Delivery charges are refunded only when the mistake was ours.

Change of Mind

If you simply change your mind, contact us before the order ships and we'll cancel it at no cost.